Jack knows these very doubts and questions, they're the exact same sort of thing that was running through his own mind when Gwen was starting to show him to care more about the people behind the Torchwood incidents, not just the cleanup.

"The city has set up charity for the refugees. And a way for people to get work building their own housing, rebuilding the city. I'd lead him there, if not all the damn way to the Village up North, if that helped." Jack crouches down, looks at the man more closely. "He might have been reluctant to take help. An affront to his pride, perhaps. But we need to show him that crime is not an option."