Fluttershy gives a small noise of surprise, mostly because she'd prefer the large bird didn't pull her tail more than anything. "Oh my!" Keeping her tone gentle and moving slowly to face Zack. "Could you please not tug on my tail like that? I understand all of this must be upsetting." Reaching up a hoof of her own to stroke along the bird's neck and chest soothingly. "It'll be alright though. We'll do what we can to help you get through this."

She totally is in her element; sorry for ignoring you Cloud.